Last Updated: 20-12-2023

Thank you for shopping at Key Tech Computers. We appreciate your business and want to ensure your satisfaction with our products. Please read this policy carefully to understand your rights and responsibilities regarding returns and refunds.

1. Returns

If you are not entirely satisfied with your purchase, we’re here to help. You have [X] days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Your item needs to have the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

3. Exchanges

If you need to exchange an item for a different one, please contact us within [X] days of receiving your order. You will be responsible for paying any price difference and shipping costs associated with the exchange. Make sure that the item you are exchanging is unused, in the same condition as you received it, and in its original packaging.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Software downloads
• Gift cards

5. Shipping

To return your product, please contact us for shipping instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at [Your Contact Information].